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Quester Terms of Service

Effective date: October 4, 2026 Last updated: October 25, 2026

These terms are an agreement between you and Alta Via Labs, LLC, a Delaware limited liability company, 2810 N Church St STE 88497, Wilmington, DE 19802, USA ("Quester", "we", "us"). They cover the Quester: City Travel Guide app for iPhone and Android and the services behind it ("Quester").

Our Privacy Policy explains how we handle your personal data. It is part of these terms. If you don't agree to these terms, please don't use Quester.

If you live in the EU, the UK or anywhere else whose consumer laws give you rights that a contract cannot take away, nothing in these terms reduces those rights.

1. What Quester is

Quester helps you:

Quester is an information and planning tool. We don't sell or book travel, rooms or any venue's services. We aren't affiliated with the places we show, or with Instagram, TikTok or any other platform, unless we clearly say so.

We keep improving Quester, so features may change, be added or be removed.

2. Who can use Quester

3. Your account

Signing in. You sign in with Apple, with Google, or with an email address and password (for accounts we set up, such as store-review logins). New accounts are created with Apple or Google. We never see your password: Apple and Google keep theirs, and for email sign-in Firebase Authentication holds only a hash of it.

Deleting your account. You can delete your account at any time in the app.

Trips with a purchase. A trip that holds a purchase can't be deleted on its own. If the store refunds the purchase, the trip can be deleted like any other. Deleting your account removes it either way, unless other travellers are still on it (see §7.4).

4. AI-generated content — please read

A lot of what you see in Quester is written by AI models. This includes trip plans, place descriptions, "why this place matters" stories and trip assistant replies. We currently use Google Gemini and OpenAI models. Generated text is labelled as written by your AI guide.

AI can be wrong. It can invent details, mix up two places, rely on out-of-date information, or miss that a place has closed, moved or changed. We work to reduce errors, but we can't promise that anything generated is accurate or complete.

Treat it as inspiration, not fact. Before you rely on anything that matters, check it with the venue or an official source. That includes whether a place is open, prices, access, entry rules, safety and local laws. Opening hours, where shown, come from Google Maps and can be out of date.

It isn't professional advice. Nothing in Quester is legal, medical, safety, immigration or financial advice.

Tell us about mistakes. If something looks wrong, press and hold the assistant's reply and choose Report, tap Report under a story, use Report a problem in the app, or email support@getquester.com. We correct or remove content that is wrong.

The assistant remembers. The trip assistant saves your chats and short notes about things you tell it, so it doesn't have to ask twice. You can see and delete these in "What Quester remembers". The Privacy Policy explains how long we keep them.

5. Travelling safely

6. Free features, trip unlocks and payments

6.1 Free. You can create trips, get and edit the generated plan, and invite fellow travellers to plan with you at no charge.

6.2 Trip unlock. These features need the trip to be unlocked:

The app shows what an unlock includes, and its price, before you pay.

6.3 What you buy. An unlock is a one-time purchase for one trip.

6.4 How long it lasts. The unlock runs from the purchase until the end of the trip's last day, by the destination's local date.

6.5 Shared trips.

6.6 Paying. Purchases are processed by Apple or Google under their own terms. We never see your card details.

6.7 Refunds.

6.8 Your unlock follows your trip, not your phone. Sign in with the same account on another device and the unlocked trip is there. There is nothing separate to restore.

6.9 An unlock has no cash value. It can't be moved to another trip or resold.

7. Your content

7.1 You keep ownership. "Your content" means:

It stays yours.

7.2 What you let us do with it. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and display your content. This licence covers only what is needed to run Quester for you and the people you share a trip with. That includes sending your content to the service providers listed in the Privacy Policy, such as our AI and hosting providers.

7.3 Facts belong to no one. The fact that a real place exists at an address isn't anyone's property. We may use place facts, such as a place's name and location, to keep our place catalogue accurate. We never use your notes, your identity or a creator's post to do this.

7.4 Shared trips. Everything on a shared trip can be seen and edited by the trip's other members, so invite people you trust. If the organizer deletes their account, the trip stays for everyone else on it. The member who has been on the trip the longest becomes the new organizer. The plan, places and notes stay with the trip, including what the old organizer added. If no one else is on the trip, it is deleted with the account.

7.5 Feedback. If you send us ideas, we may use them without owing you anything.

8. Importing from social media and other websites

8.1 What happens when you share a link or screenshot.

8.2 Your promises. When you import something, you promise that:

You are responsible for what you choose to import.

8.3 No affiliation. Quester isn't affiliated with, endorsed by or sponsored by Instagram, TikTok, Meta, ByteDance or any creator. Creators own their posts.

8.4 Creators. If a Quester user imported your post, you can ask us to remove any remaining reference to it:

8.5 Imports aren't perfect. Extraction is done by AI and can miss places or add wrong ones.

9. Our content, other people's content, and open licences

9.1 Quester's content. The app, its software, design and brand (including our parrot), and our original text belong to us or our licensors, to the extent any rights exist in them.

9.2 Openly licensed material — this section overrides §9.1 and §10.

9.3 Google Maps. The in-app map and some place details come from Google Maps Platform and are shown with Google attribution. By using these features you also agree to the Google Maps/Google Earth Additional Terms of Service. Google's handling of data is covered by the Google Privacy Policy. Don't copy, scrape or extract Google content from Quester.

9.4 Other third-party content.

10. Acceptable use

Don't use Quester to:

If you break these rules, we may remove content or limit or suspend your account. We will tell you what we did and why, and how to object, unless the law or someone's safety prevents it. You can reply to support@getquester.com, and a person will review your objection.

10.1 Reporting illegal content

Anyone can tell us about content in Quester that they believe is illegal, including people who don't use Quester. Email support@getquester.com (for copyright, use §11) with:

  1. why you believe the content is illegal;
  2. where it is (the trip, place or screen, with a screenshot or link);
  3. your name and email address (not needed if you are reporting child sexual abuse material);
  4. a statement that you believe in good faith that your report is accurate and complete.

We will confirm we received your report and decide on it carefully and without undue delay. A person makes every decision; we don't use automated tools to decide on reports. We will tell you what we decided and how you can challenge it. If we remove or restrict your content, we'll tell you why, as described in §10.

10.2 Zero tolerance for objectionable content and abusive users

We have zero tolerance for objectionable content and abusive users. Objectionable content is anything hateful, harassing, sexually explicit, violent or threatening, and any other content §10 forbids. Copyright complaints follow §11. That covers what you write, what you import and what you ask the assistant to produce. Abuse includes harassing, threatening or bullying anyone, on a shared trip or anywhere else in Quester.

How to report.

What we do. We review reports and act on them within 24 hours. If content breaks these rules, we remove it, and we may suspend or close the account behind it. Serious or repeated abuse means the account is closed. We tell you what we did as described in §10.

On a shared trip. The organizer can remove anyone from the trip in the trip's settings (Remove from trip), and anyone can leave a trip at any time (Leave trip).

Where to write. Email copyright@getquester.com. For photos, tell us what is wrong: a missing or incorrect credit is usually fixed quickly.

What to include:

  1. your name and contact details;
  2. the work you own;
  3. the item in Quester, with a screenshot, the place name or a link;
  4. a statement that you believe in good faith the use isn't authorised;
  5. a statement that your notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act for the owner;
  6. your signature (a typed name is fine).

What we do. We acknowledge notices within 3 days. Where a claim is valid, we fix the credit or remove the item within 10 days.

If your content was removed. If we remove content you added and you believe that was a mistake, you can send a counter-notice to the same address. We follow the process in the US Digital Millennium Copyright Act.

Repeat infringers. We close the accounts of users who repeatedly infringe.

Our designated agent. Nadav Gelbard, Copyright Agent, Alta Via Labs, LLC, 2810 N Church St STE 88497, Wilmington, DE 19802, USA. Phone: +1 332-231-9922. Email: copyright@getquester.com. US Copyright Office DMCA designated-agent registration: DMCA-1081228 (listed under Quester, Quester App, Quester: City Travel Guide and getquester.com).

12. Availability and changes to Quester

13. Disclaimers

To the extent the law allows:

This doesn't affect any legal right you have to digital content that works as described. In the EU, for example, that right comes from the Digital Content Directive; in the UK, from the Consumer Rights Act 2015.

14. Limitation of liability

To the extent the law allows:

What we don't limit. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or for anything else the law doesn't allow to be limited.

If you are a consumer in the EU or UK, the paragraph above about indirect damages and the cap doesn't apply to you. Instead, we are responsible for loss you suffer that was foreseeable and was caused by our breach of these terms or our failure to use reasonable care and skill. We aren't responsible for loss that wasn't foreseeable, or for business losses.

15. Your responsibility for claims

If you break these terms or the law, and someone brings a claim against us because of it, you will cover our reasonable costs of that claim. This section doesn't apply where consumer law forbids it.

16. Ending these terms

If you leave. You can stop using Quester and delete your account at any time (see §3).

If we suspend or close your account. We may do this if you seriously or repeatedly break these terms, if the law requires it, or to protect other people. Where reasonable, we will give you notice and our reasons first.

If we close your account for another reason. We may also close your account even if you haven't broken these terms. If we do, we will give you at least 30 days' notice in the app or by email. We will also refund the unused part of any unlock you paid for that is still running, as described in §12.

What continues after the end. Sections 4, 5, 9 and 13–18 still apply after these terms end.

17. Changes to these terms

18. Governing law and disputes

19. Apple App Store (iPhone users)

If you downloaded Quester from Apple's App Store:

  1. Who the agreement is with. These terms are between you and us, not Apple. We, not Apple, are solely responsible for Quester and its content.
  2. Your licence. We give you a non-transferable licence to use Quester on Apple-branded products that you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions. Other accounts associated with you through Family Sharing or volume purchasing may also use it.
  3. Support. We are solely responsible for maintenance and support. Apple has no obligation to provide any.
  4. Warranty. If Quester fails to conform to any warranty that applies, you may notify Apple, and Apple will refund the purchase price of the app (if any). To the maximum extent the law allows, Apple has no other warranty obligation, and any other claims, losses or costs from a failure to conform are our responsibility, not Apple's.
  5. Claims about the app. We, not Apple, are responsible for handling any claims by you or a third party relating to Quester or your use of it. That includes product-liability claims, claims that Quester fails to meet a legal or regulatory requirement, and claims under consumer-protection, privacy or similar laws.
  6. Intellectual property. If a third party claims that Quester or your use of it infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
  7. Legal status. You confirm that you aren't located in a country subject to a US government embargo or designated by the US government as "terrorist supporting", and that you aren't on any US government list of prohibited or restricted parties.
  8. Our details. Our name, address and contact details are in §22.
  9. Other terms. You must follow any third-party terms that apply when you use Quester, such as your mobile data provider's terms.
  10. Apple can enforce these terms. Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.

20. Google Play (Android users)

If you downloaded Quester from Google Play, the download and any purchases are also subject to Google Play's terms. Google isn't a party to these terms.

21. General

22. Contact us

Alta Via Labs, LLC
2810 N Church St STE 88497, Wilmington, DE 19802, USA

EU Digital Services Act